The food service industry is a multi-billion dollar
a year niche that is dependent on a steady and reliable supply of restaurant
items on a daily basis from distributors around the world. Without a good supply of various produce,
meat, and other types of food at the right price, restaurants would soon go out
of business. This is also a tough
industry with lots of competition, so having and utilizing the right tools and
ordering processes can mean the difference between surviving and failing.
Intalogix Corporation has been around the industry since
conception in the year 2000, and they have developed a unique software online
ordering system for restaurants and distributors. It’s very important for a restaurant to
easily order needed food items on a daily basis with the least amount of
complication and hardship. There are
many types and varieties of food service distributors around the world, and it
takes the average restaurant owner a good deal of time to investigate, review,
and order what is needed from each individual distributor. Having all of this information available in
one place inside of an online ordering system can be a definite time saver and
hassle reducer for restaurant owners, and also provides the distributor with
orders they might not receive otherwise.
For any company today, hiring and maintaining a
large customer support department can be one of the largest expenses and
headaches. Finding the right people,
paying them, and keeping them properly trained for constant industry updates is
always a challenge. Utilizing a software
tool that can help to eliminate or reduce the size of a customer support
department can save a company a great deal of time and money.
The Intalogix Corporation, based in Kennesaw,
Georgia, has just the software ordering system needed to help a food service
restaurant or distributor thrive in this competitive industry. The OneLink web based order entry software
system is the world’s first foodservice and distribution online ordering system
that is written totally using Microsoft .NET technology, and is an industry
leader. It is intended for use by
distributors to gain access to a vast database of clients and restaurant owners
that need to order their products on a daily basis. This one touch access to ordering everything
that a client needs means higher ease of ordering, and also a larger volume of
orders that come in.
A happier customer who can order any time of day or
night is also a customer that may be loyal for a very long time, which is
especially important in this industry.
Picking up a phone and calling a customer service department during the
hours that they are open can be a very time consuming process. The average call takes around five minutes or
so, and with higher call volumes it may also mean more wasted time waiting to
speak to a customer service representative.
During the course of an hour, one customer service representative can
therefore only take around twelve orders, whereas the number of orders taken
through the use of the Intalogix OneLink online ordering system is unlimited!
With the rapid pace of today’s technology and the
acceptance and expectation of such tools, it is almost a requirement for a
growing company to implement a good online ordering software system to be able
to stay in business. Convenience and
ease of use are very important to the consumer today, and any technology that
helps provide this service is very useful.
Intalogix Corporation has the perfect tool for any restaurant or
distributor to better provide for their business needs.
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